How to Deal with Difficult Customers who Don’t Pay

In this video, we delve into the delicate art of handling customers who don’t pay. Navigating this situation requires finesse to avoid souring the relationship. Over my extensive experience in customer service training, I’ve gathered seven valuable tips to help you secure payments without burning bridges.

1. Do Your Homework: Understand the invoice and the customer’s overall business with you to tailor your approach accordingly.

2. Start with a Courtesy Email: Initiate contact with a friendly tone, expressing concern and offering assistance.

3. Share Facts, Not Accusations: Provide specific information about payment deadlines without sounding accusatory.

4. Empathize: Show understanding of the customer’s situation to foster cooperation.

5. Express Your Grand Intention(C): Assure the customer of your commitment to resolving the issue amicably and maintaining a positive business relationship.

6. Summarize Your Understanding: Clarify agreements with the customer and send a written summary for documentation purposes.

7. Consider Last Resorts: If necessary, be open to settling for a lower amount rather than pursuing legal action or involving collection agencies.

Dealing with challenging customers is part of business, but it doesn’t have to be overwhelming. By employing these strategies, you can navigate payment disputes with professionalism and integrity. For more insightful tips like these, visit JeffsBusinessTips.com. Your success in managing customer relationships is just a click away!

Customer Communication Training tips and techniques by professional motivational keynote public speaker and trainer, Jeff Mowatt – Calgary, Alberta, Canada

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ABOUT CUSTOMER SERVICE & SALES SPEAKER, CUSTOMER SERVICE & SALES TRAINER, AWARD WINNING BUSINESS SPEAKER, JEFF MOWATT: When it comes to customer service and selling expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Trusted Advisor Customer Service column has been syndicated and featured in over 200 business and on-line publications. With over 30 years as a full time professional speaker, Jeff knows how to engage.

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Check out his website at http://www.jeffmowatt.com/ To discuss booking Jeff for your team, contact: JC Mowatt Seminars Inc. 60 Wildwood Drive SW. Calgary, Alberta. Canada, T3C 3C5 1-800-JMowatt (566-9288)